At iSmartCase, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.
1. Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
The item must be unused, in its original condition, with tags, and in its original packaging.
Proof of purchase or receipt is required.
To start a return, please contact us at support@ismartcase.com. Please wait for confirmation before sending the item back.
2. Non-returnable Items
The following items cannot be returned:
Custom or personalized phone cases.
Items on sale or purchased with a discount.
Gift cards.
Items damaged due to misuse or improper storage.
3. Exchanges
If you need to exchange an item, we recommend initiating a return for the unwanted item first and placing a new order for the replacement to ensure faster processing.
4. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@ismartcase.com.
5. Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.
For any questions regarding our refund policy, feel free to contact us at support@ismartcase.com. We're here to help!
